Refund and Returns Policy

Cancellation and Return Policy

 

LookSpexy.com Cancellation Policy 

 

At Look Spexy, we strive to provide excellent service and a seamless shopping experience for our customers. We understand that sometimes circumstances may arise that require you to cancel your order. To ensure transparency and clarity, we have established the following cancellation policy:

 

  1. Cancellation Timeframe:

Customers can cancel their order within 24 hours of placing it. Once this timeframe has passed, the order may have already been processed, and cancellation may not be possible. Therefore, we encourage customers to act promptly if they wish to cancel an order.

  1. How to Request Cancellation:

To cancel an order, customers should contact our customer support team via email or phone. The contact details can be found on our website’s “Contact Us” page. It is essential to provide the order number and any relevant information to facilitate the cancellation process. Please Note the following cancellation cases:¬†

  • Partial Order Cancellation: Partial Cancellation and returns are not accepted by us and money will not be refunded.¬†
  • Offer Specific Cancellation: Make sure you go through the Terms and Conditions of the offer in case if any before you place a Cancellation request.¬†
  • Unethical Purchase and Cancellation Policy: In case of any unethical practices, your order will be cancelled and the refund will be denied. *
  1. Order Status:

Customers are responsible for checking the status of their order before requesting cancellation. If the order has already been shipped or is in the process of being prepared for shipment, cancellation may not be possible. In such cases, customers may need to initiate a return or exchange process (see our Return Policy).

  1. Refund Process:

If a cancellation request is received within the specified timeframe and the order has not been processed, we will process the refund as per our refund policy. Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon. Please note that it may take a few business days for the refund to be processed and appear in your account.

  1. Prescription Glasses:

For prescription glasses, please note that if the lenses are already in the process of being customised or if the frames have been adjusted to fit your prescription, cancellation may not be possible. Our customer support team will provide guidance on the options available in such cases.

  1. Contact Lenses and Sunglasses:

Cancellation requests for contact lenses and sunglasses are generally easier to accommodate if they are received within the specified cancellation timeframe. However, if the products have already been shipped, customers may need to follow our return policy guidelines.

  1. Exceptions:

There may be exceptional circumstances where cancellation requests outside the specified timeframe can be considered, such as unforeseen events or errors on our part. Our customer support team will review such cases on an individual basis and provide appropriate solutions.

  1. Changes to the Cancellation Policy:

We reserve the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

Please note that this cancellation policy applies only to orders placed through our e-commerce platform. For any other inquiries or concerns, please refer to our customer support team for assistance.

 

We appreciate your understanding and cooperation regarding our cancellation policy. Should you have any questions or require further clarification, please do not hesitate to reach out to our customer support team.

 

Return Policy: 

 

At Look Spexy, we strive to provide our customers with high-quality eyewear and exceptional service. We understand that sometimes you may need to return or exchange a product. To ensure a smooth and hassle-free return process, we have outlined our return policy below:

 

  1. Eligibility:
  • ¬†¬†¬†Prescription Glasses: You may return prescription glasses if there are manufacturing defects or inaccuracies in the prescription. Please note that prescription glasses with custom lens options (e.g., progressive lenses) may be subject to certain restrictions.
  • Contact Lenses: Unopened boxes of contact lenses can be returned within a specified period if they are in their original condition and packaging. Prescription-based contact lenses cannot be returned due to their personalized nature.
  • Sunglasses: Non-prescription sunglasses can be returned within a specified period if they are in their original condition and packaging.
  1. Return Period:
  • Prescription Glasses and Sunglasses: You may return these products within 30 days from the date of delivery.
  • Contact Lenses: Unopened boxes of contact lenses can be returned within 14 days from the date of delivery.
  1. Return Process:

To initiate a return or exchange, please follow these steps:

  • Contact our customer support team within the specified return period, providing your order details and reason for return/exchange.Our customer support team will guide you through the return process, including providing a return authorization number (RMA) and the appropriate return shipping address.
  • Ensure that the product is in its original condition and packaging, including all accessories, documentation, and freebies (if applicable).
  • Pack the item securely and ship it back to us using a trackable shipping method. We recommend adding insurance and obtaining proof of shipment.
  • Once we receive the returned product and verify its condition, we will process your refund or exchange.
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